Terms of service

Effective 20 August 2026

These terms apply to your use of kaizengrowth.us and to any services you engage Kaizen Growth LLC (“Kaizen Growth”, “we”, “us”) to perform. Where you and we have signed a separate written agreement, that agreement governs and these terms fill any gaps.

1. The site

The content on this site is provided for information. Industry figures shown on this site are labelled as industry figures and are drawn from public sources; they describe the market, not results produced by Kaizen Growth for any client. Nothing on this site is a guarantee, forecast, or promise of a particular outcome for your business.

2. Enquiries and calls

Submitting a form or booking a call does not create a contract. Work begins only when scope, price and dates are agreed in writing.

3. Services

Services are described in the proposal or statement of work we agree with you. Anything not described there is out of scope until both parties agree otherwise in writing, including any change to the fee.

4. Your responsibilities

• Give us timely access to the accounts, booking data and staff the work depends on.
• Review and approve materials within the agreed timeframes.
• Make sure any customer list you ask us to contact was collected with proper consent, and that you have the right to have us contact it.
• Keep your own business licensing, insurance and legal compliance current.

Delays caused by missing access, data or approvals move the schedule, not the fee.

5. Fees and payment

Fees, schedule and payment terms are set out in the proposal. Unless it says otherwise, invoices are due within 7 days, advertising spend paid to platforms is billed directly to you and is not part of our fee, and late payment may pause work.

6. Term and cancellation

Engagements run for the term stated in the proposal. Either party may end the engagement with 14 days’ written notice. On cancellation, you pay for work performed and any spend already committed on your behalf; we hand over the work completed to that point.

7. Ownership

On payment in full, you own the deliverables created specifically for you: copy, landing pages, creative, lists, automations and reports. We keep ownership of our own pre-existing methods, templates, and tools, and may reuse them for other clients. Third-party software remains subject to its own licence.

8. Accounts

Advertising, analytics, email and CRM accounts used for your work should be owned by you, with us given access. Where we create an account on your behalf, ownership transfers to you at the end of the engagement.

9. Confidentiality

Each party keeps the other’s non-public information confidential and uses it only to perform the engagement. This survives the end of the engagement.

10. Publicity and case studies

We will not publish your name, logo, results or any case study about your business without your written permission. If you give it, you can withdraw it at any time and we will take the material down.

11. No guarantee of results

Marketing outcomes depend on factors outside our control, including your pricing, staffing, facility, local demand and platform behaviour. We do not guarantee any specific number of bookings, leads, revenue or utilisation. Any projection we provide is an illustration built on stated assumptions, not a promise.

12. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, or consequential damages, or for lost profits. Our total liability arising out of an engagement is limited to the fees you paid us for that engagement in the three months before the claim.

13. Communications

By providing an email address you agree we may email you about your enquiry or engagement. Text messages are sent only with the separate express consent described on the opt-in page, and can be stopped at any time by replying STOP.

14. Governing law

These terms are governed by the laws of the State of New York, and the parties submit to the courts located in New York for any dispute.

15. Changes

We may update these terms; the effective date at the top will change. The version in force when your engagement was agreed continues to apply to that engagement.

16. Contact

Kaizen Growth LLC
New York, NY, United States
info@kaizengrowth.us